Password Reset (PWR) is a self-service workflow for requesting a new password for SAP-users. PWR also covers the unlocking of users after too many failed login attempts. PWR will not only deliver self-service SAP password reset, but it will also extend your administration support of password services from standard office hours to 24/7.
Users requesting new passwords are authenticated against their SAP user profile information. The tool allows for configuring various security options. The link to this page can be displayed either in the SAP logon or in the intra web or similar. Accessing this link will display the password reset request page and allow the user to a password change. The user will be unlocked as part of the process.
The key challenge around password resetting is the ability to have the password reset right away.
A manual process is slow and unsuitable for the users. An automation and standardization of the process will increase level of speed, satisfaction and reliability.
Get access to accurate and real time data on the user role assignment and authorization roles clean up and optimization.
The optimized process will reduce the direct cost of password reset as well as reducing the indirect cost of employees not being able to perform their work.
Supporting improved user experience, you can personalize the Password Reset request page to the individual need of the company. It is possible to modify areas like request screen, email content and contact/service desk information. The application is HTML5 compliant and can be accessed from different devices (browser, tablet, phone).
ComplianceNow has a proven track record with 200 customer installations worldwide and is verified through SAP’s certification program.
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